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1. Pilma Travel Serrano | Tienda de maletas en Madrid - Salamanca
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5
38 reviews
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Address: C. de Serrano, 4, 28001 Madrid, Spain
Schedule: Closed ⋅ Opens 10:30AM Fri
Telephone: +34 918 26 40 00
Business type: Luggage store
Johan Lall: Top quality merchandise and very helpful, honest sales assistants, genuinely interested in helping you find the right piece of luggage for your needs than trying to sell the highest priced items.
Thomas Kolbeinsen: Great service and a good deal as we bought two Rimowa suitcases.
Brown Rabbit: Excellent services and knowledge on products. Variety of Rimowa and other luggages.
Peter Lo: Surprised with a promotion item of 20% discount ... a black Rimowa.
Wentzu Lee: Very nice service!!!
Maria Cst: I visited the store a couple of months ago, I went in to have a look, it is very beautiful with a lot of variety of products and the best quality. I was attended by Miss Kamelia who knew the products very well and is also a person full of joy who encouraged me and ended up buying three suitcases. I stopped by last Saturday to buy some FPM suitcases that were still pending and unfortunately Miss Kamelia was not there and none of the other clerks were up to it, it looked like a funeral home. I hope they cheer up a bit because they lack "life" so at the moment I have not bought anything!
Cristina de Diego Lobo: Fantastic service and also good people, I left my wallet and they have juggled to locate me. Many thanks.
Sanae UCHIDA: Suitcases of various brands were sold, not just RIMOWA. RIMOWA had almost all types and sizes. I bought a classic flight 33L. They also made tax exemption documents right away. I asked if it could be delivered to the hotel, but no. However, it was close to the Alcala Gate and about 5 minutes to Cibeles Square, so the transportation was not bad, so I pulled it back. At the airport, after check-in, I put other duty-free items into Terminal 1 of Barajas Airport, had the customer affix a stamp, and returned to Japan as hand luggage. Customers at Parcelona airport have been waiting for 3 hours, but Barajas is always available and the procedure can be done immediately. There is a refund at D66 in Terminal 2, and there is no handling fee, but if the document was paid in Japanese yen, the exchange rate was not good, so it is better to pay in euros and refund in euros. I think it might be good.
Juan Carlos Milena: A very complete collection of Rimowa, Tumi and Piquadro suitcases. Not suitable for fashion fanatics, because in the end you will want to take it all. I used it to search for gifts for VIP clients
2. Tarín Maletas - Centro
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5
115 reviews
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Address: C/ de Hortaleza, 3, 28004 Madrid, Spain
Schedule: Closed ⋅ Opens 10AM Fri
Telephone: +34 915 22 52 46
Business type: Luggage store
Kahraman Melek: The person I was in contact was very polite and fluent in English. She comfort me and changed my broken luggage with a brand new one. I was not satisfied with your size of the new one and she offered me a different one expandable one. Thank you very much.
Response: Thank you so much for your words, this opinions help us to follow improving our customer attention
ניר נג'אר: Perfect service!!!My suitcase was broken during the flight to Madrid and was sent to the store to get a new one. The staff was very nice and helpful
Response: We sincerely appreciate your words and the time you dedicate to valuing us. We will continue working in this line. Receive a cordial greeting.
Corinthian Columnist: Wonderfully knowledgeable staff. Went in to try and repair wheels on my damaged Delsey, but was delighted to accept a discount for a new bag, and left the old one for recycling.
Response: Thank you so much for your words, we appreciate our customers feedback, it helps us to improve ourselves.
Bridget Quitter: Had to go deal with a suitcase repair/replace after Delta damaged my suitcase. The shopkeepers were friendly and solved the problem quickly - I was out the door with a replacement case and all paperwork done in less than 10 minutes!
Response: Thank you, Bridget, for taking the time to write a review. We always try to solve quickly airport issues. We known you are tired from your flights and have a limited time to make the paperwork. Our objective is that you leave with a smile.
Benjamin Christiansen Kvalnes: Great service and good communication
Response: Hello, Benjamin. Thank you for your words and for taking the time to write your review. We'll continue working to maintain those five stars.
Rich Glazier: Very helpful.
Response: Hi Rich! Thanks for your words, we try always to do our best ☺
Journey'S Story: Good
Response: Thanks for your five stars review.
Boukhalkhal Nour-eddine: Its Nice thank u for all😎
Response: Always glad to help. See you next time!
Caspar Raab: Amazing and quick service
Response: Thanks for your support. We are glad to be helpful.
3. Tumi - Madrid Claudio Coello - Salamanca
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5
32 reviews
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Address: Calle de Claudio Coello, 54, 28001 Madrid, Spain
Schedule: Closed ⋅ Opens 10AM Fri
Telephone: +34 914 35 72 32
Business type: Luggage store
Omur Oz: As soon as I walked into the store, two smiling faces greeted me, Adriana and Gustavo. Both speak very well English and are experts at their job. I was able to explain my requests to easily. In a short time they wrote my name on the bag I bought. I am satisfied with this store of TUMI. I recommend it to you too.
Petr Pavlik: I start to have serious doubts about the quality of aftersales service of Tumi in Spain. My bag suffered from manufacturing defect. Despite it occurs within warranty period, after more than 5 weeks, Tumi still did not recognize the problem nor they did manage repair or replacement.
Edward Sanusi: Good service. Patiently explain for any questions asked.
Olimpia Karpiuk: Google showed me it is a luggage storage but its a shop!!!
Petri Vahtera: Tumi products are great and service is very good.
Ramiro Sanchez: Great service
Alessandro Franzella: Excellent service from the manager. Very professional and extremely pleasant experience in the store. They changed my umbrella for a defect, and without any problem they gave me a completely new one. I recommend them 100%.
Kira Hudson: Good customer service but surreal return policy. They do not return the money, they give a voucher ticket. Yes, it is legal but taking into account the type of store it is and the different policies that you have in the brand (since if you buy on the web in the returns they do refund the money), I find it quite disappointing.
Cecoin SRL: This store of the premium brand Tumi has a great location and a complete variety of travel items and clothing accessories. magnificent shop
4. PACOMARTINEZ - CALLE MAYOR - Centro
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4.9
374 reviews
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Address: C. Mayor, 6, 28013 Madrid, Spain
Schedule: Closed ⋅ Opens 10AM Fri
Telephone: +34 915 23 81 82
Business type: Luggage store
Vali Br2012: Best shop maybe sometimes YOU will bring bolso from carpisa not from china
Sonal: One place where you can find many varieties of bags with reasonable price and yeah they do have offers often
KATHRYN MORRISON: I bought a bag in here. It was quite busy and the staff were having difficulty coping. They had a good selection and reasonably priced.
Jessy Minet Cadenas Meza: The staff are great! Product prices are reasonable.
Hnd Grkn: Beautiful store;great hospitality.Thanks for all
Gabriela ღ: Good quality products and decent customer service.
Jen: Found this little gem on sale for a great price. Really pretty products and great service!
Tita Madel2 U: Very friendly staffs and goods are really great
5. Lock And Go Madrid - Centro
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4.2
119 reviews
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Address: C. de la Torrecilla del Leal, 11, 28012 Madrid, Spain
Schedule: Open 24 hours
Telephone: +34 675 76 92 04
Business type: Luggage store
M. Nikita Palmer: unable to reach anyone for assistance via email or telephone. door will sometimes jam and unable to access the building to lock box. Said service for two days ends on midnight of the day of. I went at 22h00 and the service was no longer working, I had to pay again for another day to activate the service.. no response by WhatsApp, telephone
Nahuel Rodrigo Nuñez: Excellent place to leave luggage! Lock and Go in Calle Torrecilla del Leal 11 is great! We arrived very early in the city and it came great, very easy to use, simple, practical and very comfortable! We made the reservation on the web site lockandgomad.es and is very simple to use in a few seconds we made the reservation and leave our luggage there in the store the entire day. Also we used it again after check so we could take advantage of our last day in Madrid without the weight of the bags, I recommend it 100% to all!
Mário Nikita: Why is it that at the time that the system fails, and need customer support, it is impossible to get assistance from anyone. Teléfono whatsapp e-mail. Something needs to bé available during business hours
Daniel Suarez: What a wonderful place !!! I stop there to leave my luggage for a few hours and not only teh price is great but also they print my boarding pass and the owner even called a taxi for me. Good job guys !!!
Tala Haddad: Great value for money. Clear website reservation and instructions in Spanish and English. 3 sizes of lockers available.
Kai Won: Very kind and approachable staff, the place is well-located also tidy and clean. Very good pricing and there are lockers with different sizes.The owner also provided us with some very helpful advice and information.Would highly recommend!
Zhengchang Hua (CubicPill): Price is reasonable and the size of the locker is enough to fit in my 20' suitcase plus a handbag with some small stuffs. You can move things in and out as many times as you want, which is very thoughtful.
Danaye suarez: What a great place !! I arrived in the city very early and my apt was not ready for check in so I found this place !! Super clean and super easy service, I booked online and walk two minutes from the metro stop to leave my luggage there.Perfect and convenient !!!
nikos Menoudarakos: very easy and i a good spot. also, very friendly people that also game tips for the area around there. recommended 100% !
Delaney King: Very helpful, friendly crew with accommodations for storage, printing, wifi, laundry, and bike rental. Travelers themselves, they understand what things are needed on the road. We hope to even book rooms with them on our way back through Madrid!
6. La Casa de las Maletas (Madrid) - Chamberí
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4.3
138 reviews
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Address: Gta. de Ruiz Giménez, 8, 28015 Madrid, Spain
Schedule: Closed ⋅ Opens 10AM Fri
Telephone: +34 914 45 09 47
Business type: Luggage store
I P: Excellent service — I arrived as they were closing and the salesman helped and answered all of my questions without rushing me. A wide variety of good quality luggages and travel accessories at a decent price.
Response: Thank you very much for your kind review, it helps us a lot to continue improving day by day
Ahmad Jalloul: I bought a suitcase and on first trip the zipper brokeI was lucky I did not lose any of my stuffI would not recommend this store
Response: We are very sorry for the incident with your suitcase, if it is due to a manufacturing defect, we will take care of its repair and replacement.
Vali Br2012: Best Shopping Store good product and very good price
Response: Thank you very much for your kind review, it helps us a lot to continue improving
Carla Florentino: Helpful, variety of luggage with a good price.
Irving Martich: It helped me a lot. I found good choices.
Aleš Pekárek: yes they have nice luggage
Eugenia Hernández Ruiz: It has a good variety of price and quality of suitcases. The service is excellent! He explains things very patiently and lovingly. Instead of going to big department stores, come to this store.
Response: Thank you very much for your kind review Eugenia, they help us a lot to continue improving. All the best
Jacob Clark: The store is much smaller than I expected, but has a good range of quality bags. The woman who served me was very kind and attentive.
Response: Thank you very much for your review. All the best
Elisa E.: Always a store that I hope will not close, like many others, suffocated by taxes and competition from online sales. What sadness of cities without shops!!! can you imagine? So let no one stop shopping at neighborhood stores! 🙏
Response: Thank you very much for your kind review Elisa, they help us a lot to continue improving. All the best
7. Samsonite Store Madrid Barajas - Barajas
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4.9
21 reviews
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Address: Av de la Hispanidad, s/n, 28042 Madrid, Spain
Schedule: Closed ⋅ Opens 7AM Fri
Telephone: +34 913 33 71 88
Business type: Luggage store
Marta Amézarri: Amazing excellent never best qttendedTala dia sene you must be happy having this personnel in your compranyThabks so much
Response: Marta, thank you very much for your review and comments.
Angela Membrado Valls: The staff is 10!! They have helped me a lot and I have left with the suitcase that I have been looking for for a long time !! Thanks a lot!!
Jenny Bouzo: The attention is excellent! My husband came with the zipper of his backpack stuck and very kindly they helped him, they solved it and the backpack was not damaged 👏🏻. Thanks to both girls for their help!
Response: Thanks Jenny for your comments! We love reading these kinds of comments about our staff. They are true professionals!
LaBoQuitAs: The times I have been there, the treatment has been pleasant, especially that of Miss Cristina. By the way, the store is very clean and the items are original.
Response: Thank you for your rating and comments!
kelly kratc: Excellent care and good prices. satisfied
Response: Thank you for your rating and comments! We look forward to your visit again.
Soraya López López: Excellent attention from the employees, a place always clean and with a wonderful quality in everything they sell!
El Fabo Fabu: The other day I needed a suitcase because the one I was carrying broke. They treated me 10. Highly recommended.
Response: Thank you for your rating and comments!
Noelia Alonso: Wonderful customer service, Cristina is an attentive and very professional saleswoman, thank you
Response: Thank you Noelia for your assessment and comments!
Laura Rodríguez: The impeccable attention. Cristina patiently showed me the bags until I found what I was looking for.
Response: Thank you for your visit and your purchase! We hope you enjoy your suitcase.
8. RIMOWA - Salamanca
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4.5
79 reviews
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Address: C. de Serrano, 78, 28006 Madrid, Spain
Schedule: Closed ⋅ Opens 11AM Fri
Telephone: +34 915 00 74 10
Business type: Luggage store
Siyeon Han: I visited here today just before closing time.The staff was kind and helped me to buy what I want. I got a Essential trunk plus in matt black, the last piece! Love my new luggage :)
Gustavo Schmitt: Excellent service, staff highly professional and really helpful. This shop is highly recommended if you are looking for outstanding quality products and leading customer service.
Geoffrey Chan: Wonderful staff! Very accommodating and attentive. Staff associate by the name of Lina really delivered a wonderful experience at the store.
Javier Pulido: Best customer service and post selling services you can find! Always willing to answer all your doubts and making a fulfilling experience when buying one of the best luggage in the market!
Response: Dear Mr. Pulido, Thank you so much for leaving this amazing review. We are very happy to hear that you had such a wonderful experience at our Calle De Serrano store in Madrid. Your satisfaction is always our priority. I have shared your review already with the team. Hope seeing you back soon. Best regards, Your RIMOWA team
Anthony Salim: I brought in my suitcase for a fix on the zipper and wheels. They had to send it to Barcelona but it only took 3 days. Satisfactory customer service!
Response: Dear Mr. Salim, Thank you for taking the time to leave a review of our store. We are delighted to hear that you had a positive experience with your luggage repair. We wish you many exciting journeys with your RIMOWA. Warm regards, Your RIMOWA team.
Ceci Mendez: Very helpful and friendly staff. They have a big stock and availability. We left happy with our new Rimowa.
Marcel Kumontoy: Staff are helpful and quick. Got the thing we looked for.
Response: Dear Mr. Kumontoy, Thank you for taking the time to leave a review of our store. We are delighted to hear that you had a positive experience with your luggage purchase. We wish you many exciting journeys with your RIMOWA. Warm regards, Your RIMOWA team.
Robert Rosenfeld: Very helpful. Great service.
Leelee Chen: Nice staff, nice service!
David Vazquez: Good service
9. TUMI - Madrid - Westin Palace - Centro
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2.5
2 reviews
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Address: Pl. de las Cortes, 7, 28014 Madrid, Spain
Schedule: Closed ⋅ Opens 9AM Fri
Telephone: +34 910 51 63 80
Business type: Luggage store
Victor Leon: The worst customer service
10. RIMOWA - Tetuán
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5
4 reviews
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Address: El Corte Ingles Castellana, C. de Raimundo Fernández Villaverde, 79, 28003 Madrid, Spain
Schedule: Closed ⋅ Opens 10AM Fri
Telephone: +34 914 17 25 16
Business type: Luggage store
carlos franch: Customer service is excellent. I do not remember the name of the boy who has attended me but 10/10. The suitcases do not need a review, they are the best.
Response: Dear Mr. Franch, Thank you so much for leaving this lovely review. We are very happy to hear that you had such a positive experience in our El Corte Ingles store in Madrid. Your satisfaction is always our priority. I have shared your kind review with the team. Hope seeing you back soon. Best regards, Your RIMOWA team
Youshi Jiang: Excellent customer service, the best suitcases in the world
11. Samsonite C/Sevilla Madrid - Centro
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5
187 reviews
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Address: C. de Sevilla, 4, 28014 Madrid, Spain
Schedule: Closed ⋅ Opens 10AM Fri
Telephone: +34 914 43 76 37
Business type: Luggage store
Simona Rossi: I came to the store because the airline company damaged my Samsonite luggage. The staff was extremely helpful and the luggage was repaired very efficiently and proficiently. I will definitely come back if I need to buy Samsonite! Highly recommended!
Response: Simona, really really thanks for your review. It was a real pleasure to serve you :)
Silvana Cooper: The store is very clean and organized.The staff helped me with finding the right luggage for me and were very attentive and helpful. They were able to talk me through their finding what was best for what I needed and wanted. Mounya and Felipe helped me out at the store and are great and friendly staff.
Response: Silvana, thank you for your words. It was a real pleasure to help you. Please, come to visit us soon :)
Ali Yousef: Super good service, the sells lady Monia, was very helpful and kind. For the luggage I bought, they are of a very good quality and stylish as well :) Totally recommend. Ali
Response: Ali, thanks a lot for your review. It has been a real pleasure serving you. We hope you enjoy your new suitcase, and for sure, come to visit us again :)
David Wilson: Great service. Very knowledgeable. Superb experience. They even personalized my luggage while I stepped away to handle a personal matter.
Response: David, thank you very much for your visit and review. We hope you enjoy your new luggage :)
Marina Didyaeva: Nice Samsonite boutique with a friendly staff. Got my new suitcase very quickly. They also personalized it for free with my initials :)
Themis Capralou: It is my first time that I visited Samsonite in Madrid due to a damage my luggage had in the zipper . It took them 3 weeks as mentioned when I left it for repair and after all I have to say that I am really satisfied - they repair it for free , excellent service , very polite people in the store , they sent email plus a message that my luggage was ready to pick up . Definitely revisit the store !
Response: Dear Themis, thank you so much for your comments. We are very glad that the customer service process for your suitcase has been so good for your experience. Please come back to visit us soon.
מאיר אשר: I bought today in this shop . The sellers were very kind and patient . They explain very well about the nice and good quality of items . I had a very good feeling to buy there and for sure i will return again to buy .thank you for the good service to mr giovanni .mrs elena. And mr guillerio
Response: מאיר אשר, thank you very much for your visit and review. We hope you enjoy your new Samsonite products.
Natchamon M: Staff was really friendly and was happy to help with any questions that we had. They are able to communicate fluently in english as well.
12. Samsonite
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4.1
249 reviews
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Address: C. de Salvador de Madariaga, S/N, 28702 Madrid, Spain
Schedule: Closed ⋅ Opens 10AM Fri
Telephone: +34 916 67 07 03
Business type: Luggage store
Yael Grimman: Watch out! Terrible service and totally cheat you. The item I picked said €72 but when I got to the cash, they took off the price sticker without telling me and wanted me to pay €150!!! When I called them on it, they said it was the wrong price and just smiled and shrugged when I said they couldn’t do that.
Angelo Olsson: Nice prices
SAYED ASKAR: Very expensive
Felix Perez: We have been today. Penultimate promotion 20%. The first thing: both the boy and the girl have been charming, and have guided us to what we needed, by space, by number of people at home... by the most frequent type of trip. The second thing they have reminded us of the promotion and how the final price remained. And the best thing they have given us is solutions to fix the other older ones that we have. A sure hit to go to the store in San Sebastian.
Response: Felix, thank you very much for your very detailed comments. It was a real pleasure to serve and advise you. We hope you enjoy your new Samsonite products very much.
Guillermo Barrenechea: I went in, I was looking at suitcases and nobody came to serve me. Then they will complain that they do not sell. A boy and a girl from shop assistants who seemed to be flirting with each other and passing off as a customer. And the empty store.
Response: Guillermo, thank you for taking your time to value us. This type of information helps us improve.
Marcos Poncela: The store is very good, it allows you to buy Samsonite suitcases at a better price and they are of excellent quality. The best suitcases to travel by plane, withstand all kinds of blows.
Response: Mark, thanks for your review. Please visit us again soon!
J. Alberto Garcia: The product is well known. The treatment has been very good: advice by phone, reservation and good price.
Response: Thank you J. Alberto for your comments.
patricia b.: It is fine if you want to buy suitcases or bags of the brand at more affordable prices. But in other outlet of the brand can be found cheaper than in this. It will be in the area that prices are still higher than in others. There were some with special offers and still in others they were somewhat cheaper
Águeda A. Llorca Bravo: Super friendly. Professionals and good prices. The suitcase, the milk.
Response: Thank you Águeda for such a good review. It is a pleasure serving customers like you. Enjoy your new suitcase!
13. MISAKO Goya ll - Salamanca
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3.9
149 reviews
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Address: Calle de Goya, 85, 28009 Madrid, Spain
Schedule: Closed ⋅ Opens 10AM Fri
Telephone: +34 915 77 92 57
Business type: Luggage store
Vasco Viajero: In 1 minute a lovely girl attended me and she saved me with a gift that they had asked me for at the last minute (which was apparently out of stock) and she gave me the last one by chance, thank you very much! Incredible treatment, a very nice team and everything very fast, I hope you do great!! A big hug! :)
MACUYANGEL SANTAMARIA CORTIGUERA: The attention of the saleswomen, especially Ms. Claudia, is excellent. They advise you without overwhelming you with the best smile. Totally recommended.
Alberto Gonzalez: The bags are of very poor quality. Not even a month and already broken. I will never buy on your website again.
Aylan Perez: Excellent service, good products at affordable prices.
Pilar Sanchez: My experience in this store is very satisfactory, I was very well attended by both Salima and Claudia. With good disposition and sympathy. Both showed great interest in finding the product that suited my needs and tastes. His kindness and desire to please is not very common nowadays. For all this my rating is 10.
Lau GC: A lot of variety of products, patient, helpful and very nice staff, they were charming at all times, I had to go several times due to a problem with the zipper of the backpack and I met 3 different girls and which one was more attentive. Highly recommend this store. Thank you.!!!
MaJosé Sapiña Sánchez: Lots of variety. The sales clerks are very nice, I asked them on different occasions to keep a bag for me and they have done it very kindly. He always bought there.
arantza sanchez: I loved the attention they were quite attentive and very patient with the other users what was there, the truth is that in the others I have been they are not so patient ... and that the area brings them (I say this for the clients who usually or we tend to be little patient). I will go back to that store without hesitation.
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